We would appreciate hearing about your shopping experience. These comments will be reviewed weekly. If your matter is urgent, please review the alternate contact options.
YOUR OPINION IS IMPORTANT
 
Our employees smile and say hello.
Our employees are respectful in language and behaviour.
Our employees offer service within a reasonable amount of time.
Our employees give you correct directions within the store.
Our employees ask about your project and listen to you.
Our employees answer your questions or find the information you need.
Our employees propose a product or products that meet your needs.
Our employees thank you and say goodbye.
At the cash, service is courteous and friendly.
The shopping environment is pleasant.
 
Comments:
 
If you have shopped at any of our competitors' stores, how would you compare shopping at Totem to your experience there?
 
What improvements could be made to the Totem website to enhance your online experience?
 
 
YOU WERE SERVED BEYOND YOUR EXPECTATIONS?
Tell us by whom and a special mention will be given to him or her.
 
Employee's name:
Totem store:  
Department or till number:
Comments:
Date of service:  
Your name:  
Phone number :  
Do you wish to be contacted concerning your comments?
 
 
 
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